"Medical staff were amazing! Main entrance..."
About: Hertford County Hospital Hertford County Hospital Hertford SG14 1LP
What I liked
I escorted my sister as she had an appointment for an endoscopy. She was seen by a Nurse. This nurse is to be commended for her help and friendliness in explaining to my sister while having the test what was happening and for her explanation afterwards of what the next appointment will entail and the procedure following the appointment. She was very sensitive to issues involving the test and was happy to ensure that my sister left feeling informed and relaxed. When we entered the main reception for a 4.15pm appointment in Clinic C of the hospital, the receptionist was on the phone. My sister and I stood trying to locate the clinic she was to be seen in. We stood near to the reception for a few minutes but did not get acknowledged by the receptionist. Eventually we asked the volunteer gentleman for assistance. This is when we realised that the receptionist was making a private phone call. Needless to say, we were not impressed!
What could be improved
As far as the named nurse is concerned, nothing could be improved with her conduct.
The main entrance reception need to be made aware that visitors come before private phone calls.
All other staff at the clinic my sister attended were very professional and helpful. Clinic C receptionist was receptive, helpful and friendly.