"As pleasant an experience as any hospital visit..."

About: University Hospital Of North Durham

What I liked

The welcoming nursing staff.

What could be improved

There are toilets in the dermatology out patients. There is a sign to this effect. It is about 4ft off the ground, next to the watercooler and there is a seat in front of it so if someone sits there, no one can see the sign. There is plenty of space higher up, and also on the wall where the window is, for such a sign.

First time visitors often have trouble finding the reception as I did. It is behind them, to their right and where one might expect the corridor wall to be. A sign on the outer door saying "turn to the right for reception" might help.

The area for the building bricks for children is on the main thoroughfare between reception and the actual clinical area. This is inconvenient for wheelchairs and the elderly. And do we really need the toys at all?

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear A Different Doug,

Thank you for comments/observations following your visit to Dermatology Outpatients, at University Hospital North Durham, in February 2012.

It is always helpful to receive information such as this, which will be forwarded to the relevant department.

The Trust is grateful for all feedback, postive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774