"Everything bad you hear about, happened"

About: East Surrey Hospital

What I liked

Nothing, not one redeeming quality

What could be improved

Mr father was admitted wednesday 23rd May for routine prostrate surgery. He was told to be there at 11:00. He was supposed to be in for 2-3 days.

After waiting for an hour in the waiting room, he had his assessment with the anthiethatist - she asked him strange questions about his history, turned out my mothers notes were mixed in with my dads.

Eventually went down for surgery about 4

We rang for update around 6 and was told he was still stuck in the recovery room as there were no free beds, and we couldnt visit until he had been moved to a ward. 3 phone calls later 7:30, they said that they still had no beds to he would have to stay in recovery overnight. They agreed that 2 of us could visit. He had been in great discomfort, but no one had asked him if he was ok, but eventually he managed to speak to someone who gave him some morphine.

Food is not inormally served in recovery room, but they managed to find a sandwich with next to no filling - his first food in 24 hours.

Next day - still no bed so they put him in a wheelchair, in his pyjama, in the waiting room. He is a very dignified man and to be left, unshaven, attached to drips in pyjamas, on display to all visitors and their families, was very humiliating. Then, they basically forgot about him. Around 1 o'clock, after seeing everyone in the ward had been fed, he asked if he was getting anything. They said that nothing had been ordered for him as he wasn't in the ward and said they would try a find him a sandwich. He said he wanted a propper meal, so they said he would have to wait to see if there was anything left over... this had been left so long that the gravy had dried up and what was left was too dry to eat. Then they decided to discharge him early,

So less than 24 hours after his op, with no proper foods for nearly two days, he was discharged.

He walked out of the door at 3:30,.within two paces, he collapsed with a seizure, and had to be taken to a&e.

Anything else?

The ambulance paramedics told us to go to a&e reception and they would fetch us though. She said that it looked like he had suffered a stroke . After an hour there, we had clearly been forgotten, and the receptionist found out where he was a took us though. In the resuss room, we found him, unattended. We found him apparently insensible, and not seeming to recognise us or know where he was. No one was there to tell us what was happening, but eventually they took him for scans, by this time he was more aware and responsive. As the hours dragged on no one came near.

Eventually doctor came, did some tests and said he might be able to go home. He would check with his superior. Hour or so later, still waiting, we managed to collar a nurse and asked what was going on - she said he was being admitted to a ward. She then proceeded to take him to the asu ward. She asked what bed and the doctor reappeared and said, no, he's being discharged.

He was given discharge letter and we left about 10 pm.

Next day the hospital rings home, do we know which ward he is in as they are having trouble finding him!

He arrived in hospital, fit and healthy. He left, weak, hungry, dehydrated, and told that the seizure meant he was barred from driving for the foreseeable future. There is no doubt in my mind that he would not have suffered the seizure if he had been cared for properly in the first place.

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Responses

Response from East Surrey Hospital

Thank you for taking the time to comment about your father's experience at East Surrey Hospital. We're sorry to read that your father had such a distressing experience. This isn't the standard of care we expect for our patients and I'm pleased to say isn't the experience the vast majority of our patients receive. We would really appreciate you contacting us so we can investigate your father's stay and address all your concerns.

Our Patient Advice and Liaison Service (PALS) can be contacted by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH. They are available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf

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