"Good service to a degree but entering a diagnosis..."

About: North Tyneside General Hospital

What I liked

At first the staff seemed to be able to co-ordinate my care but it all fell to pieces with the actions of a few members of staff?

A and e staff were good but it all fell to pieces in the emergency care unit due to the actions of one junior doctor.

What could be improved

Co-ordination between staff and the checking of notes and diagnosis before I was discharged.

Anything else?

The staff were polite but could not co-ordinate my care with any degree of accuracy.

One doctor forgot to take a blood sample after 12 hours because somebody had put the wrong time for the test in my notes.

Another used a rubber glove as a strap to take a blood sample.

Then when I was discharged the junior doctor entered on my discharge letter that I had been diagnosed with angina which was news to me and the consultant and staff as I had a chest infection.

The doctor sent a nurse to apologise and scribbled the mistake out and the GP letter had to be altered aswell.

If I had not seen this incorrect entry on the discharge letter my GP and medical files would have been incorrect.

Doctor should apologise.

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Responses

Response from North Tyneside General Hospital

Thank you for your comments posted on this website regarding your experience at North Tyneside General Hospital.

The Trust is concerned about the issues you have raised. If you would like to write to the Trust we will investigate your concerns and write to you personally with the results of our investigations. Patient feedback is important to us in order that we can monitor the services we provide. The address for correspondence is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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