What could be improved

I cannot get treated. I seek Foot Health. I am 66yrs of age, I am obese, diabetic and arthritic + some other diseases. I find it too awkward to cut my own toe nails. A pathetic thing to say but I don't bend well, and being obese, the process winds me causing shortness of breath.

I have rung and rung at different times of the day for the past three days; actually last Friday 18th, then since 21st., many times. Always engaged, Or, a message to say they cannot come to the phone. Or if an emergency phone another number. It is not that sort of urgency. Nevertheless it is getting urgent.

I was at the Hospital for a Diabetic service three or four weeks ago, and visited the clinic. Only saw a rather unhelpful Receptionist. Finally did obtain a form for self referral; which I filled in with all details required. I have had no reply, nor assistance. I need help to cut these nails, and get advice.

Today at 0855hrs I did get through and speak with someone, spoke who I was and that a form had been filled in. They looked, and then said could not find reference. They would ring me back. It is 1445hrs, Wednesday 23rd May. Still no phone call reply.

Story from NHS Choices

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