"Overheard the nurse talking about me in A&E"

About: Blackpool Victoria Hospital / Accident and emergency North West Ambulance Service NHS Trust

(as the patient),

After sitting through intense chest pains, breathlessness, inability to sleep for 24 hours, a few sudden pains gave me incentive to ring an ambulance.

Ambulance arrived fast, paramedics were nice, helpful and more importantly I felt safe when they were there.

Upon arrival to A&E, I was taken into a room where I would sit for the next 4 hours. Nurses took an ECG, blood test, blood pressure etc. I was then left unattended with no one even looking at me for the next 2.5 hours. I was then visited by a doctor, who was actually quite a nice knowledgeable guy.

There was also a woman across from me screaming in pain constantly, and after nearly an hour a nurse asked her if she was ok. They asked the patient if she wanted painkillers, and the patient said yes. The patient told the nurse her doctor (GP) told her she couldn’t have paracetamol, but the nurse gave her paracetamol anyway, after talking about her lying to another doctor while the patient was less than a metre away.

All in all, I trust the paramedics and ambulance technicians, but not the staff who treated me at A&E. In my opinion some of the nurses attitudes were terrible as well, although of the 4 I saw, 2 were nice and I thought 2 looked at me like I was nothing, and I actually overheard one say 'we have better things to do than dealing with him' which was a nice thing to hear when you are fearing for you're life, alone.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

It is the Trusts expectation that staff will explain to patient's what they are waiting for and if there is a delay, we also expect staff to explain how long this wait is likely to be.

We aim to ensure our patients are assessed by a clinician within 1 hour of admission, however at busy times this is a challenging time scale.

Staff talking about patients in a derogatory manner is inexcusable and should you wish to contact us directly we can investigate this issue further. Please ocntact our Patient Relations team on 01253 655588. Many thanks for your feedback.

  • {{helpful}} of {{total()}} people think this response is helpful