"Very good professional people work at Basildon..."

About: Basildon University Hospital

What I liked

My 5 year old son was very dehydrated, the staff at A & E from the receptionist through to the doctors were professional and courteous in all aspects of there jobs.

The hospital staff kept me informed all of the time and it was very reasuring.

It was the first time i have visited the new A & E department hopefully it will be a long time before i have to go there again, I found it to be very clean, bright and calming.

My son was transferred to Penguin ward for further checks and despite the staff being rushed off there feet the level of care never dropped, a credit to our wonderful under funded national health service.

Thank you.

What could be improved

I think it was ok, first class service.

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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