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About: Frenchay Hospital

What I liked

Nothing

What could be improved

At least one person in each department with the training ability and time to answer and make a telephone call.

Communication is apparently an unknown skill in all departments with the exception of the W.R.V.S. cafe.

Thus far we have had to chase every appointment.

Anything else?

Could the person in charge and with the ability to make things happen sometime soon please mail me urgently

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Responses

Response from Frenchay Hospital 11 years ago
Frenchay Hospital

Submitted on 21/05/2012 at 10:22
Published on nhs.uk on 22/05/2012 at 04:00

Dear Anonymous – thank you for taking the time and trouble to post your comments. I am very sorry that you felt staff have not responded to your telephone calls, and that you have had such a poor experience in trying to progress your care.

As I do not have an email address to contact you please send us your details via complaints@nbt.nhs.uk and we will contact you to fully understand your issues and then do our best to and resolve them as soon as possible.

Kind regards – Steve Sykes

Advice and Complaints Team

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