"An awful experience."
About: National Hospital for Neurology & Neurosurgery, Queen Square National Hospital for Neurology & Neurosurgery, Queen Square London WC1N 3BG
Posted by Kate F
What I liked
What could be improved
All aspects of care.
I am had surgery at the NHNN and upon recovery I shall be making a formal complaint to the NHS at all levels.
The treatment I received from the nursing staff in the Lady Allderton Five Day Ward was revolting.
From the lack of cleanliness (dirty bandages left on the floor of the shared bathrooms for over 24 hours - I know this to be true as they were mine: a nurse took them off me in the toilets as they had forgotten to do so in the operating theatre, and they were still there the following day) to the complete confusion from entering to leaving (when I should be fasting, what the operation was, when I should be leaving, what medication I had been prescribed, etc) to the downright nastiness of the disinterested nurses the 48 hour experience was harrowing. In the short time I was in the hospital I was refused a box of tissues post surgery as they had “run out”, (!) an ice pack for my wounds having had a failed piece of machinery removed from my back in two places and was told I was not allowed to see a doctor; they would send me a letter for a follow up in six weeks.
This ward needs to be seriously investigated by the NHS and/or another outside party to ensure that patients are not continued to be treated this way.