"Excellent care spoilt by a rushed discharge"

About: Manor Hospital

What I liked

I had a laparoscopic cholecystectomy, seen and reviewed by some lovely nurses prior to my op, helpful and friendly. Anaesthetist excellent! Had little pain or nausea. The consultant was very nice thankyou, and has done a nice job as far as I can see, theatre staff and recovery staff all great, thankyou!

Ward nurses on 20 pleasant and helpful

What could be improved

My discharge next day felt very rushed, post op bloods and drugs cancelled I feel in favour of a speady discharge, if my consultant or anaesthetist felt I would need repeat bloods the next day, and something to thin my blood, they should have been done, I don't know the name of the guy who examined me the next day and discharged me, no introduction, couldn't see his name badge.

I have had bladder problems since the op, this wasn't addressed, don't get me wrong I was keen to go and I understand the need for beds, my nurse was lovely, said I would get my bloods done, she would take my dressings down and check on my bladder issue,s next thing, after I'd done my satisfaction form! The sister gave me my post op advice, told me to get some over the counter pain relief and had me walked to the day room.

Anything else?

Patients should be told to get some pain relief in before the day of the op

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Response from Manor Hospital

Thank you for posting your comment. It’s good to hear that you were happy with your care during your stay in hospital, and your feedback will be passed on to the ward. I’m disappointed to hear that your experience of being discharged felt rushed. All discharges from hospital are protocol led or agreed by a doctor and so it must have been deemed that you did not require further tests or bloods before your discharge. We would never cancel tests to speed up the discharge process and would only change test requests when it is in the patient’s best interests to do so. I have asked the nurses in the preadmission service to remind people to make sure they have some pain relief available at home. I hope this helps reassure you, if you are still suffering problems, or would like to discuss this further, please contact our Patient Relations Team on 01922 656463. Thank you again for posting your feedback.

Kind regards

Kathryn Halford

Associate Director of Nursing

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