"They still manage to see me at Clare House despite the stairs"

About: Clare House Practice Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

I’ve had lots of back and spinal problems at RD&E. Mostly this was 6 years ago. After one operation I was paralysed from the neck down and they sent me to the Mardon Rehab Centre. Luckily they were able to get me back on my feet. Mr Chan the specialist there told me I was likely to be in a wheelchair for the rest of my life. But they got me back walking with these sticks! The consultant was great and so was the team and the whole of RD&E.

The care at Clare House is great too. Of course they have to see me down stairs as I can’t climb all their stairs anymore but I can’t complain and they arrange for everything I need to be done on the ground floor.

The only thing I find bad is all the people who aren't disabled but who park in disabled places. It’s not the NHS’s fault of course but it makes it really difficult for people like me who really are disabled.

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Response from Linda Bent, Business Manager, Clare House Practice We are preparing to make a change

Thank you for your kind response and comments regarding Clare House. We acknowledge that the accommodation is difficult for some of our patients and therefore make every endeavour to see those patients who cannot manage the stairs in one of the ground floor consulting rooms.

You may like to know that one of our management team as part of her degree studies has had her business case accepted by the Doctors here at Clare House to allow patients who cannot manage to stairs to book specific appointment slots to avoid any delay to their consultations and subsequent patients. More news on that later.

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