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Could have gotten better

Story from nhs.uk

"Could have gotten better"

About: Queen Victoria Hospital (East Grinstead)

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The nurse on my ward was very rude and unhelpful to patients. Don't know her name because she had no name badge.

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Response from Queen Victoria Hospital (East Grinstead) 11 years ago
Queen Victoria Hospital (East Grinstead)

Submitted on 17/05/2012 at 17:39
Published on nhs.uk on 18/05/2012 at 04:01

Dear Patient,

We would like to apologise if a member of the nursing team was rude in anyway to you or other patients. All hospital staff must wear and identification badge as it is vital for patients to be able to identify and recognise trust staff. Please be assured that it has been reiterated to all staff that they must wear their ID badges at all times whilst on trust property.

We would like to have the opportunity to look into your concerns in more detail as we value patient feedback. At the QVH we operate a robust complaints process and if a patient has a concern we would be happy to investigate and learn from any errors to ensure we improve our services for all our patients. Therefore I would be extremely grateful if you could contact Nicolle Tadman our PALS and Complaints Manager by e-mail nicolle.tadman@qvh.nhs.uk or telephone 01342 414355 to discuss your concerns in more detail.

Amanda Parker, Director of Nursing

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