"blood clinic is normally a bit quicker - though..."

About: Chorley & South Ribble Hospital

What I liked

I like the ticket system for the blood clinic and that when they are busy they usually have an additional phlebotomist to help get through queues quicker. I also like that an appointment isn't needed, just turn up between the opening times and that I usually hardly feel a thing.

The staff at outpatients reception are friendly & helpful as was the volunteer helper

What could be improved

Having another clinic using the waiting room made it overly crowded on Tuesday morning, so much so that it was better to wait out in the corridor until my number came up.

Story from NHS Choices

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Responses

Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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