"appalling care"

About: Royal Manchester Children's Hospital

What I liked

My son was admitted to day care yesterday , he was having a biopsy , my son also has type 1 diabetes . When we arrived we was taken to the ward where he would be staying for the day ward 76 . The nurse came over & asked was he taking an any medication ? I said please tell me you know he's type 1 , she replyed oh no there is no communication around here . At not one point did the nurses come & check my son's blood sugars unless they where told . In total they checked my son's blood sugars 4 time's in total , i arrived at 10.45 & left at 5.45 pm . I checked my son's blood sugars hourly i was also told my son's bs would be checked hourly , they wasnt im sorry to say . The care we received was appalling or the lack of it . My son was due to go down to theatre & once i informed them he was 4.6 & blood glucose where dropping should the candula not be put in , she then made a phone call & came bk & informed me theatre wasnt worried . 20 min later i checked bs & he was 4.1 & complaining of feeling unwell , i informed one of the nurses & she informed me he could walk down to theatre . I said he isnt walking down there when his bs are low & he feels unwell . I was told well there isnt any chairs & i told her he isnt walking down to theater , i chair was found where i pushed my son to theatre myself . Once down there i informed the anesthesit she wasnt inpressed & said no one informed me got the candula in & gave him glucose also told them they wanted him to walk down & i wouldnt let him , they siad i dont blame you . They where fantastic , the recovery nurses where fantastic . Got to the ward where the recovery nurse told them they had to check bs every half hour , they did this once & the second bs check was well over an hour . I hope never have to take any off my children again to the day ward the level of care was appalling .

What could be improved

All nurses should have at least basic training on type 1 diabetes & at least when a child with type 1 is admitted to do hourly blood glucose checks when going down to theatre . Once i have calmed down a bit i will be writing a letter of compliant

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Responses

Response from Royal Manchester Children's Hospital

Thank you for taking the time to highlight the areas of concern that you experienced on your recent visit to RMCH. I am also grateful to you for being so kind as to mention things that went well during your child’s stay.

I was really sorry to learn of your experience and that you felt the care, information and the communication on ward 76 left you feeling appalled. It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously and shared with the Ward Manager who will be taking appropriate action to deal with each of the concerns that you have raised to us.

As you say when you calm down from your stressful experience you may wish to provide more detail which will let us carry out a fuller investigation. If you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

Response from Eve Koutidou, Patient Experience & Quality Project Officer , Patient Experience & Quality, Patient Partnership Department, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to highlight the areas of concern that you experienced on your recent visit to RMCH. I am also grateful to you for being so kind as to mention things that went well during your child’s stay.

I was really sorry to learn of your experience and that you felt the care, information and the communication on ward 76 left you feeling appalled. It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously and shared with the Ward Manager who will be taking appropriate action to deal with each of the concerns that you have raised to us.

As you say when you calm down from your stressful experience you may wish to provide more detail which will let us carry out a fuller investigation. If you would like to do this then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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