"I have nothing but praise for the care I was given..."
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
Posted by Mo Slevin
What I liked
The consultant, doctors and nursing staff treated me with exceptional care after having surgery. I was kept in a bit longer than expected but every step of the way was explained to me and I was treated with dignity at all times. The food wasn't great but that's no big deal in the grand scheme of things!
I had previous surgery and was on the same ward, 7 West. A very well run ward led by an extremely capable Sister.
I have nothing but praise for all the care I was given at a vulnerable time.
What could be improved
I only have one complaint. On arrival at the hospital on the day of my operation, I was greeted by a nurse, and she had to fill in lots of admittance forms for me. All went well until she asked me what Ethnic Group I belonged to. I told her politely and matter of factly, I did not wish to answer this question. She asked me 'Why' and I said it was my right. She got very annoyed with me and I told her she was upsetting me. Especially as I was nervous before the operation. She said she could not understand my reasons and continued asking me why I would not put my Ethnic Group, as she had a form to fill in.
She told me I was the only person she had ever met who refused to state their ethnicity.
I was appalled. I consider this to be a violation of my rights.