"Route march to get to outpatient department"
About: Royal Stoke University Hospital / Cardiology Royal Stoke University Hospital Cardiology ST4 7LN
Posted by Suzie09 (as ),
In May this year I had an appointment at the brand new University Hospital of North Staffordshire for some cardiac tests.
Once I had been dropped off at the Main Entrance (my husband joined me about 1/2 hour later after finding a parking space) I had to walk some considerable distance across a forecourt and into a large atrium, to find out where I should go. This was totally unacceptable for a disabled person, do the designers of hospitals not know they are for sick, disabled or elerly people?
Once booked in I then had to make my way to the first floor down what seemed like a never-ending corridor to another maze of corridors to the heart and lung reception area, from there I was once again walked down some more passages to where my tests would be done.
My heart was beating so fast that the technician said she was unable to do the test so all my effort in getting there was wasted. The technician felt so sorry for me that she found a wheel chair and someone to take me back to the entrance of the hospital.
This was an appalling experience. I question that this hospital conforms to the Disability Discrimination Act. Although I am disabled, I should like to point out that I do try to keep myself mobile and do not use a wheel chair unless absolutely necessary.