"Waiting hours after hours for rubbish service."

About: Queen Elizabeth The Queen Mother Hospital

What I liked

nothing

What could be improved

offering water more than every 6 hours. Staff including midwifes not complaining about how busy they are. Staff not saying "I will be back in a minute" and then you had to buzz again an hour later. Staff actually introducing themselves instead of just walking in and out not saying anything.

Anything else?

Disgraceful to be honest. Waters broke over the floor and staff just used a towel. Everything was disgraceful and long winded. Worse thing was staff using "we are busy you know" as an excuse not to even get you water!

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Responses

Response from Queen Elizabeth The Queen Mother Hospital

I am very sorry that you had this experience at our hospital and I apologise that on this occasion we fell short of the high standards of care we aim to give. I have forwarded your comments to the matron for her to address with her staff. It would help us to have further details about your experience from you, so if you could contact us itwould be very much appreciated.

Patient Experience Team: Tel 01277 783 145 or email PatientExperience@ekht.nhs.uk.