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Wonderful staff who are sometimes unappreciated by...

Story from nhs.uk

"Wonderful staff who are sometimes unappreciated by..."

About: Darlington Memorial Hospital

What I liked

I had my gallbladder removed on 20/03/2012, surgery was more complicated than expected. My Consultant Surgery was first class, explaining the procedure and complications afterwards. All of the staff on ward 33, Male Surgical Ward were excellent despite being extremely busy. The Junior Doctors and Nursing staff were all a credit to the NHS but I would like to especially thank the HCAs who despite being run off their feet always tried to make me as comfortable as possible and kept on smiling in the face of adversity!! 10/10

What could be improved

The temperature in the ward was at times was extremely hot.

Anything else?

My follow up care in the Community has been excellent

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Responses

Response from Darlington Memorial Hospital 11 years ago
Darlington Memorial Hospital

Submitted on 15/05/2012 at 11:35
Published on nhs.uk on 16/05/2012 at 04:01

Dear Mr Davis,

Thank you for providing feedback on your recent admission to Ward 33 at Darlington Memorial Hospital, following gallbladder surgery.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received. I am also pleased to note that your follow up care in the community has been excellent.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Your comments regarding the temperature on Ward 33 have also been noted.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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