"Mistake in patient notes East Surrey Hospital"

About: East Surrey Hospital / General surgery

(as the patient),

Yesterday I was interroagted by a doctor and their2 sidekicks after my operation for about 10 min when I felt they got quite irate and told me that I should not have been on this Brockham ward at all as it was a completely wrong ward for me.

As I was a completely innocent bystander in all this, especially being sent to the ward after my operation, I was a bit upset. When the doctor mentioned my kidney stones, I knew that something was completely wrong as I never had any kidney stones and coming from all doctor's family, I would definitely knew about them!

I asked whether these were my notes they were looking and at - and guess what - they were not! It was for a completely different person! I did not expect something like this to happen at East Surrey Hospital. Good job I was awake and they didn't try to get my "kidney stones" out.

I think it is appalling, mistakes happen, but it was me who actually asked them whether these were the right notes!

I wouldn't even know what to suggest.

Nurses, though, were brilliant, in my opinion the only good thing about East Surrey.

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Responses

Response from Surrey and Sussex Healthcare NHS Trust

Thank you for taking the time to comment about your experience at East Surrey Hospital. We're sorry for the mix-up with your notes which clearly should not have happened. Your comments have been fed back to the ward and our Medical Director.

Thank you also for recognising the hard work our nurses do each day to provide good patient care.

If you have any further concerns our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.