"Atrocious NHS Shetland patient care"

About: NHS Shetland

(as the patient),

Receptionist was sarcastic and shouted at me, and along with two others I believe they made up lies and one of them was not even present!

I feel the GP ignored my health, then to top it¸ seems to me that they proved that working unprofessionally, unethically and deceitfully was what NHS Shetland expected of all staff. I believe that by unethically making up their mind without consulting me, the patient, that I was not to get the specialist care and operation required. The GP did not forward private scan results and I believe made up a concocted story of what, in my opinion, was deliberate deceit, along with staff throughout NHS Shetland. As I have been informed that this is all legal, not bad practice, nor poor behaviour this will be taken up in the required channels as I have the evidence to prove all this and have been told it is all what NHS Shetland expects.

I do not think NHS Shetland works to their published standards and has all exemptions required to treat me very atrociously. I wonder when they received all such exemptions from government and national bodies to not even have to work to individual codes of conducts!?

No apologies received either and now no apology would suffice as this will be sorted legally as NHS Shetland wishes, as all this is just how they are to treat me as far as I have been told!

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Response from Carolyn Hand, Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland

We are aware of the concerns you have and recognise the distress they have caused you. The matters you raise have been previously considered through formal channels, both within NHS Shetland and by the Scottish Public Services Ombudsman, and we are unable to add to this process further. We would however repeat our apology that you feel you have had such a poor experience, and that we cannot resolve this matter for you.

Ralph Roberts

Chief Executive

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