"stressful wait with uncaring staff."

About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR

Posted via nhs.uk 11 years ago

What I liked
When we eventually saw a doctor they knew how to treat.
What could be improved
Attitude of recepetoiopn staff terrible. They did not seem interested in me and did not offer help when I asked how long the wait would be. When I explained that the symtoms were getting worse they said speak to the nurse but showed no sympathy.
Treatment area was crowed with little privacy.

More about:

treatment

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Good Hope Hospital

Submitted on 23/05/2012 at 15:47

Published on nhs.uk on 24/05/2012 at 04:00

Thank you for your feedback and we are sad to hear you weren't treated at the level we expect from our staff in A&E Reception. I will ensure your feedback is passed on to management in A&E.
Regards
Catherine Williams
Patient Engagement Department

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Good Hope Hospital

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

stressful wait with uncaring staff.

"stressful wait with uncaring staff."

Responses

Keyboard Shortcuts