"Pretty poor at the Royal"

About: Leicester Royal Infirmary

What I liked

Nursing staff on ward 37 are great can not fault them in the day, and Leaving

What could be improved

At night even though I could hardly walk and had to go get help for a elderly patient who was choking after ringing the bell 20 mins before and no one came, the lady died that night, her body was not taken away until late in the afternoon which was quite distressing for us who had to sit in the same bay,

Got laughed at by one of the nurses when we tried to complain to her about the standard of care which was rude, but not as rude as the consultant talking over me while I was talking and another doctor choosing to talk to my back instead of making eye contact with me and also trying to discharge me with drugs I am allergic to and I am still waiting for crutches a month on. they were suppose to be given to me before I left, I left a day after having a lumbar puncture with no feeling in my left leg and feeling worse than I went in again, Twice I have been for a stay in the Royal twice they tried discharge me with drugs I can not take, What is the point telling them what you can not have if they don't take a blind bit of notice, the first time round I was showing signs of a heart attack thank god my sister in law is a nurse. GP has given me Gabapentin for pain relief not Tremadol which the doctor at the Royal tried to send me home with.

I survived on sandwiches ( then I had to ask for brown bread) in hospital you want to reduce costs start by getting rid of processed over salted rubbish that you serve to the patients, Please for the health of them, and start feeding your elderly patients too, I sat and fed a elderly lady whose food was going cold, I should have been resting not helping the staff out I am ill too. Also serve decaff coffee and tea no good giving a patient caffeine when they have head pain. Most of the drugs give you Constipation so sort it out with healthier food. five a day in hospital is a joke you barely get two.

Anything else?

Also reduce the cost by stop sending the same letter out to patients for follow ups, I have 5 copies now saying about who I am going to see and how to get there and to fill out another form to take in, surely they will have all the info as I am already on the system. Would it not be easier if you sent the appointments by text message or email?

You need more ward staff not less

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Response from Leicester Royal Infirmary

Thank you for taking the time to post a response. We would welcome the opportunity to investigate your concerns. If you would like to contact our PILS team on 08081 788 337 they will be able to help you.

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