"Doctors need to talk more with payients"

About: Chase Farm Hospital

What I liked

The fact that wen they are running late, they let you know.

The nursing staff

What could be improved

The registrars 'bedside manner': he said very little during the consultation. Greeted me with "Well?" I oviously didn't give hime the answer he wanted as he said "I'm not asking you about that." Obviously, I am expected to mind-read! He also sent me off and when making the next appt I realised I didn'y have enough medication for that lehgth of time, so had to wait for him yo sign a script. But perhaps the worse thing was that he was chewing the whole time.

Anything else?

Pharmacy hours need reviewing - also you can'y find the opening hours anywhere online.

Story from NHS Choices

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Responses

Response from Chase Farm Hospital

Thank you for taking your time to provide your comments. The points that you have raised will be forwarded to the relevant departments for their information and so that changes can be made where appropriate.

If you would like a more thorough investigation please contact the PALS (Patient, Advice and Liaison Service) Office either in writing or on telephone number 020 8375 2378.

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