"treat like a person not a number"
About: Cumberland Infirmary Cumberland Infirmary Carlisle CA2 7HY
Posted by JB96
What I liked
I came to fracture clinic, which was very busy but i expected this on a Saturday.
The lady who brought me in was very polite and showed me into the room, the Consultant was very friendly and made my day as he was sharing a joke with the man in the plaster room.
I was treated professionally and i can say i really enjoyed the banter in the plaster room.
He treated me with respect and empathy.
I have had experiences at other hospitals and it's the first time i felt like a person and not a number.
What could be improved
The only improvement i could see helping would be maybe a tv in the main waiting area.