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Fantastic care, uncaring reception

Story from nhs.uk

"Fantastic care, uncaring reception"

About: The Whittington Hospital

What I liked

The nursing staff was fantastic, kept me calm before the actual surgery, made sure I knew what was going to happen. Anesthetists explained what they doing as they were doing it.

What could be improved

The reception staff at the day treatment centre were very rude. Did not explain to my husband what was happening, he was left for four hours, not knowing if I was in surgery, how it had gone etc.

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Responses

Response from The Whittington Hospital 11 years ago
The Whittington Hospital

Submitted on 30/04/2012 at 12:01
Published on nhs.uk on 01/05/2012 at 04:01

Thank you for your feedback about our nursing staff and anesthetists. I am very sorry however for your poor experience with our reception staff. It is clearly important to keep family members involved. I am sorry that this did not occur in your situation. Your feedback will be passed on to the manager of the Day Treatment Centre so that they can improve the service they are providing. If you would like to discuss your concerns further please feel free to contact the PALS and Complaints Team on 020 7288 5551 or whh-tr.whitthealthpals@nhs.net.

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