"Fantastic service!!"

About: Ripley Hospital

What I liked

I was seen by a member of staff after I booked in at reception within minutes, who explained that though my injury was significant it was not an emergency (which I agree) and was told that I will be seen as soon as a practitioner was free to assess my arm in a cubicle.

Well, not only did I see that practitioner who looked at my arm and reassured me it did not need an x-ray but I also got referred (in no time at all) to a physiotherapist who explained in detail what the damage was.

They put a sling on and was given instructions in how to look after it with a view to seeing the physiotherapist seperately in the future. The practitioner was clear and concise and gave me some discharge documentation and leaflets to read.

All in all, excellent service in my oppinion from great staff!!!

What could be improved

Appart from looking at leaflets in the waiting room there was nothing to divert my attention from my injury. I have been to other minor injuries before and know that 'waiting' is a fact of life before being seen. This can be considerable as injuries may not be urgent but why should the waiting be so monotonous! The T.V. was not working and there was not even music to listen to. I had to put up with listening to less considerate patients who moaned about one thing and another.

I noticed that queueing up for a car park token at reception can be lengthy too!

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Responses

Response from Dan Oliver, Public and Patient Experience Officer , Patient Experience Team, Derbyshire Community Health Services

Thank you very much for taking the time to write about your visit to the Minor Injuries Unit and describing the experience as "fantastic" .We are pleased you were happy with the service you recieved. All the staff work very hard to deliver a high quality service and feedback is always welcomed.

We appreciate waiting can be monotonous, pleased be advised a new TV has been ordered.Regarding the car park tokens, they can be obtained from the General Office or the Minor Injuries reception, otherwise there is an intercom at the car park barrier.

Regards

Joan Webley

Senior Sister , Ripley and Ilkeston Minor Injury Units and Urgent Care Centres. Derbyshire Community Health Services

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