"Treated as an inconvenience. Obviously had..."

About: North Tyneside General Hospital

Anything else?

I had an accident and was referred to N.Tyneside A&E Dept. Treated there 100%, then passed to Fracture Clinic. All okay until consultant, it was the 'worst' consultation I have ever experienced. Doctor did not reply to my greeting 'Good Morning', did not introduce themselves and had me outside within 3, yes 3 minutes. They started by dismissing their colleagues findings on my case and told me to return in one month. The consultant told me twice to phone if I decided to not return for the appointment. In fact, after leaving their office I passed my card to another doctor, a most helpful person and explained that I had no intention of returning due to the consultants treatment. I am 81 years old and resent the way I was dismissed without proper consultation. I have had many consultations, operations, etc at N Tyneside. This is my only complaint in all these years. 'Disgusting'.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from North Tyneside General Hospital

Thank you for your comments posted on this website. The Trust is sorry to hear that the standard of service in the Fracture Clinic has not met your expectations.

From what you have described the Trust would like to apologise for any distress this has caused you. If you would like the Trust to write to you personally regarding your care please would you send the details of your concerns to:

Patient Services Department

Northumbria Healthcare NHS Foundation Trust

Unit 7/8 Northumbria House

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

  • {{helpful}} of {{total()}} people think this response is helpful