"Terrible, just go somewhere else."

About: Basildon University Hospital

What I liked

going home.

What could be improved

Everything. Depsite presenting at A&E with heart problems and chest pain, I was simply asked to fill out a form and wait. I waited for over 2 hours before I was seen by a nurse and then a further 2 hours until I was seen by the doctor. The staff were very unhelpful and rude. There was nowhere to get anything to eat or drink, not even water. The department was very dirty. The waiting area was tiny and the seats were very uncomfortable, many people had to sit on the floor or stand for hours.

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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