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frustrating

Story from nhs.uk

"frustrating"

About: Leicester Royal Infirmary

What could be improved

I was given a prescription at the end of the appointment. Having been in leicester for hours having spent a very long time trying to park and reaching the limit of my paid for time in the carpark I eventually found, I left. I was told 'here is a prescription' at no point was I told it could only be picked up from the hospital. I didnt read it til I got home as I was having to rush.

No I am faced with taking half a day off work as I live 12 miles away to collect it, going through the same hassle of parking and waiting, rather than popping to Boots. No one can tell me why I can only get it from the hospital - it is a prescription for a minor matter. if only the doctor has said something. if you are not a frequent visitor to outpatients it is not obvious and I have discovered talking to other people it is a fairly frequent occurence. there has got to be a better system.

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Responses

Response from Leicester Royal Infirmary 11 years ago
Leicester Royal Infirmary

Submitted on 02/05/2012 at 15:52
Published on nhs.uk on 03/05/2012 at 04:01

We apologise that it was not pointed out to you that first prescriptions are dispensed from one of our hospital pharmacies. There are leaflets and posters around the hospitals, however we will make sure that these are availabel/displayed and speak to staff to make sure they explain this clearly to patients.

It is part of the service that we issue the first prescription so that patients are counselled and taught about the medication by pharmacy staff familiar with the complex medicines that have been prescribed. We have listened to patients and are trialling a system with Lloydspharmacy, who are now running our Royal Infirmary and General Hospital outpatient dispensaries. Patients are able to leave their prescriptions at these dispensaries which can then be processed and collected from another Lloydspharmacy closer to the patients home.

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