"Patients definitely don't seem to come first"

About: North Tyneside General Hospital

What could be improved

I didn't feel that I was provided with adequate information at this or other outpatient appointments I have had in the same department. On some occasions the information I was given was conflicting (e.g. being told at one appointment that a cyst measured 2.5 cm and at the next that it measured 5.1 cm - something which was clearly stated on the scan report but must have been mis-read by the doctor at the first appointment; being told at one appointment that operation waiting lists were short, and at the next that I would have to wait 2 months for an op and that lists were never short). I have now been sent an appointment letter for a scan I hadn't been told I would need - I still don't know why it has been requested.

In addition, at each appointment it was clear that the doctor had not read my notes through before the appointment, and I had to go back through everything again.

Throughout my appointments I do not feel that I have been treated like an individual, or even a person. My impression is that I am just a condition written on a piece of paper which needs to be 'processed'.

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Response from North Tyneside General Hospital

Thank you for your comments posted on this website. The Trust is sorry to hear that the standard of service has not met your expectations.

From what you have described the Trust would like to apologise for any distress this has caused you. If you would like the Trust to write to you personally regarding your care please would you send the details of your concerns to:

Patient Services Department

Northumbria Healthcare NHS Foundation Trust

Unit 7/8 Northumbria House

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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