"Grim at point of entry - got better - very..."

About: Tameside General Hospital

What I liked

The member of staff that weighed me before appointment was very cheerful and did her job very well. The actual doctor I saw treated me well, listened and was very good, the actual appointment went very well.

What could be improved

The scanning sytem is confusing and awkward to use, the scanner would not scan my letter and when I went to the Main Desk in hartshead south the member of staff informed me that this was because my phone number was not up to date but nothing on the screen told me this. The member of staff on the reception had a very rude, abrupt manner and did nothing to put me at ease, she was very unapproachable and when I handed her my letter she looked as if she had never seen one before and snatched it off me as if I was interrupting her 'busy day'.

Story from NHS Choices

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Response from Tameside General Hospital

Thank you for these comments. I am please that part of your visit went so well, but sorry of learn of the difficulties you experienced. I will feedback your comments about the reception staff to the manager concerned, and about the scanner system to the IT manager. We will use your comments to improve our services

Kind regards

Philip Dylak


“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk.

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