"Booking an apointment at North Devon"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ North Devon District Hospital / Trauma and orthopaedics North Devon District Hospital Trauma and orthopaedics EX31 4JB
Posted by DD1234 (as ),
Terrible, went to GP about a completely seized Knee. He was fantastic, prescribed painkillers and told me he would refer me urgently. Three days later hadn't heard anything so chased the surgery. Finally next day the a letter came through asking me to call a number to book an appointment - brilliant, except it wasn't. When I called the number I was told as I lived in North Devon and the call was handled in South Devon that they had to return it to North Devon for triage then they would be advised what clinic to book, then they would call me, this would take a week (urgent huh?). Yep, N Devon to S Devon to N Devon to S Devon to me. If North Devon Hospital are telling the call centre when to book the clinic why can't they just tell me themselves? Complained and it got sorted immediately by N Devon - My suggestion would be to let the hospitals sort things themselves, I know for a fact that N Devon has it's own call centre, let the locals do it!