"Good treatment & staff but a lengthy visit."
About: University College Hospital University College Hospital London NW1 2BU
What I liked
Clean environment, courteous staff. Mostly clear signage.
What could be improved
Ground floor toilets signage for directions from main entrance not clear. You get 1/2 way & the signs stop! Toilets closed due to cleaning but the only cleaner was working in the ladies & so couldn't use gents?
A corridor seemed to b temporarillye closed on 1st floor with screens. Only hand written signs for a diversion.
Toilets: engaged "window" on door small & partially obscured by handle. One had no toilet paper, another had cover for toilet rolls missing.
Exiting via stairs I left via the rear entrance rather than main due to lack of clear signs. [was my first visit]
DR was seeing multiple patients as there was several steps to assessment & treatment. So despite turning up early for appointment, about 10 minutes, it took almost 1 1/2 hours to complete. If this is usual then I think it should be pointed out on the appointment letter that it takes a long time.
It was good that there was drinking water there.