"no words can summarise our experience it's beyond..."

About: Colchester General Hospital

What I liked

nothing , I was visiting my father when a genleman on his ward needed to be taken to the

bathroom nobody would help him, he was calling for a nurse, again all chatting about

the t.v from the night before, he then tried to go to the bathroom on his own and fell down

and smashed his head on the floor, only then did a nurse stop her chatting, but it was to late

his head was bleading, but they didn't care, we were the only people who came to his aid.

this is disgusting behavour.

What could be improved

absolutley everthing

you need to have someone incharge of every ward and someone who can be available

to answer question about treatment and other things instead of saying you need to make

a appointment with his doctor , so relatives can get some answer's , we never saw a matron

or a head nurse or sister the whole time my father was in there ( six weeks).

Anything else?

the nurses couldn't care less, it has nothing to do with the cut backs that every one is blaming

ALL the nures on my father's ward were chatting about the Xfactor and totally ignored my farther and other patients on his ward, he was never turned in his bed and now has very bad bed sores and now needs to be reamitted to the same hospital that gave them to him in the first place, it's our worse nightmere, we are petrified. you totally ignored all our requests for action

and done nothing and them left it too late and then the damage was done , now you want to

wash your hands.

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Responses

Response from Colchester General Hospital

We are committed to improving the experience of our patients. Clearly you have not had a good patient experience for which I apologise.

Please contact me by email, so that we can attempt to put things right for the future.

Kathy French

Deputy Director of Nursing

Kathy.French@colchesterhospital.nhs.uk

We always suggest the following steps if someone has a concern to raise:

1. If something is not right, ask to see the person in charge. They should be able to sort out the problem straight away.

2. Or ask to speak to the Patient Advice & Liaison Service (PALS) or the Duty Matron.

3. If you are still not satisfied, please write to the Chief Executive at the hospital.

PALS (office hours): Freephone 0800 783 7328 pals@colchesterhospital.nhs.uk

The Duty Matron can be contacted 24 hours a day, via switchboard: 01206 747474

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