"Unnecessary delays in orthopaedics, Forth Valley Royal Hospital"
About: Forth Valley Royal Hospital / Orthopaedics Forth Valley Royal Hospital Orthopaedics FK5 4WR
Posted by gmac29 (as ),
Every time I visit this clinic the average waiting time is 3 hours!! And this is not isolated. Others complain as well, and a member of my family experiences this when she attends as well. What is most irritating is that the face to face time you spend getting seen is approximately 15 mins, and that's being generous. The reception staff are often rude and this all doesn't make for a pleasant clinic.
I do not see why they haven't done something about this. I work for the NHS myself and I can't believe something as simple as reducing waiting time in this clinic has not been reviewed. A simple solution, would be certainly for a follow up appointment would be to allow the option for the patient to leave the hospital after their x-ray and for the consultant to telephone you with their opinion.
This is very simple and effective. My experience yesterday would have been much improved. Instead, my appointments generally go like this; attend for appointment. Wait an hour. Move to x-ray department. Wait 15-20 minutes. Have x-ray. Move back to orthopaedics. Wait 45-90 minutes for "discussion" with doctor; "Yup, its still broken". Back to waiting room for new plaster. Wait 15-30 minutes. Get new plaster. Go home.
Poor, poor service with such simple solutions.