"Excellence is the word I would sum up my..."

About: Royal Free Hospital

What I liked

I was admitted into the Endoscopy unit today.

I felt the that i needed to say a big thank you not only the doctor, but also his team.

From the moment I entered the department the service was first class. The man on reception was extremely friendly and all the nurses were amazing.

As someone who is nervous of going into hospital, I was put at ease and treated extremely kindly by all. I was involved and talked through all the procedures, which helped to eas my nerves.

The department and hospital has a lovely atmosphere and was extremely clean.

I would like to thank all the team in the Endoscopy department. You really are what is great about the NHS!

Thank you, Stephanie.

What could be improved

Nothing could have been improved- Excellent care and service!

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Responses

Response from Royal Free Hospital

Thank you for taking the time to tell us about your visit to the endoscopy unit. We are really pleased you were happy with your care and treatment at the hospital, and that you found our staff to be kind and friendly. We have passed on your comments to senior managers within the department.

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