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Care Opinion

Excellent, professional, caring - would highly...

Story from nhs.uk

"Excellent, professional, caring - would highly..."

About: Southampton General Hospital

What I liked

I was referred to Southampton Eye Dept from Salisbury Hospital and arrived at 07:30hrs as an urgent case. By 10.15hrs I was operated on and by 11.30hrs I was ready to leave. Throughout my short stay, I was kept informed as to what was happening, the staff worked well together and I have nothing but praise for the level of care I received.

Thank you !

What could be improved

I arrived at the hospital on my own and was told to bring in an overnight bag as I might need to stay. The waiting area had nowhere to leave a handbag, purse, etc, never mind an overnight bag, so I was told to leave everything on a chair in the waiting area.

A small row of lockers might be an idea for people who arrive unaccompanied so at least keys, etc could be kept safe.

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Responses

Response from Southampton General Hospital 11 years ago
Southampton General Hospital

Submitted on 24/04/2012 at 15:22
Published on nhs.uk on 25/04/2012 at 04:01

Thank you for your feedback and kind words. We appreciate hearing that you highly rate the care and treatment that you were given. Thank you also for your comments regarding the suggestion of lockers. We will notify the area to see if this can be considered.

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