"Very poor a terrible experience"

About: Darlington Memorial Hospital

What I liked

Nothing

What could be improved

waiteing time is terrible my apointment was 10am !!!! sat in an over crouded hot waiteing area for over 70 mins ? no reason was given why I was kept waiteing this long ( I thought apoinment times were there for a reason ??? this looks as it is not the case ) .

Then after all that waiteing had to come back again for a ultra sound yet again another waite of 40 mins past my apointment time ???? Then my partner was refused the right to be with me ( ultra sound area is not a restriced area like xray ??? ,,,, when asked why he could not accompany me the responce i got was a sharp he carnt ,,,, this made me even more uncomfortable ,, when I was all ready in great pain and fealing sick . The staffs attitude towards patients and the people who come with them leaves a great deal to be desired .

Lets hope the Trust managers read these comments ,, may be they need to get out on the shop floor and see the low standard of patient service that is given . And how long patients have to sit and waite well after there apointment time ???

My advice to others looking to be treated at Darlington is to look else were staff are rude and have no customer service skills at all .

Car parking is simpley a joke you have to get there at least and hour befor your apointment time to sit and strugle for a space then I had to send my partner out to put more time on the ticked.

Due to the fact of haveing to waite so long after my apointment time . two apointments in one day cost me £7.00 in parking ? people dont go to hospital for the fun of it car parking is a joke to little spaces and to many people trying to use them

Anything else?

Staff in the ultra sound unit realy need to be retrained in customer service and how to speak to people ,,,, Patients are people not just a number to be moved about like cattle . over crouded waiteing areas ,, and apointment times that run well past a level of time that isnt exceptible

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Darlington Memorial Hospital

Dear DarkAngel999,

Thank you for providing feedback on your recent visits to Darlington Memorial Hospital, to undergo ultrasound examinations.

I am very sorry to hear that you were so unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful