"The Breast Care team are amazing but let done by..."

About: Castle Hill Hospital

What I liked

The Breast Care staff and unit are amazing and the work they do is outstanding. My experience during my cancer treatment was very good and made the situation less traumatic for myself and partner.

What could be improved

The resluts from having my breast cancer removed took too long, from arriving in the path lab to the consultant looking at them it took 6 days which I think is not accetable. It took several phone calls and cancelled appointment and PALS to find out what was happening and this caused me great stress and upset at the time.

Anything else?

The waiting times for breast cancer results need to be monitored and kept within the time frame given in patient leaflets.

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Response from Jackie Wileman, PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Dear Anonymous

Many thanks for adding you comment to the Patient Opinion website regarding your recent experience at the Breast Care Unit at Castle Hill Hospital. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We appreciate your comments regarding the delay in your results and will ensure that this is also raised. We are pleased that the PALS team was able to assist you in resolving your concerns and please do not hesitate to contact them in the future if you need any help or advice on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.


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For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

Thank you once again for taking the time to provide us with your views on local services.

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Response from Castle Hill Hospital

Thank you for leaving your feedback on NHS Choices.

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