"Brilliant, efficient, kind, helpful staff across..."

About: National Hospital for Neurology & Neurosurgery, Queen Square

What I liked

Very helpful staff eg,nurses,admin ,Drs ,Consultants,Students all friendly, polite, very helpful,also very efficient.

I spent 90 mins with a Prof and his team on my first visit.

This was probably more time than my local City Hospital in 3 yrs with my condition.

Lots of suggestions to self help with the condition.

Nurses staff notice board-clinical/corporate governence objectives from 2008 putting patients at the heart of the service.Can sometimes sound a little trite-however the behaviours and kindness shown on the day clearly demonstrated they lived them everyday.

Truly professional dedicated team, most impressed by joined up NHS team.

I must emphaise I dont work in the NHS and dont live anywhere near London.But think the service was the best I have ever seen-Well done!

What could be improved

Guy on reception directed us to the "wrong 4th Floor wing"-he was given my letter so he could help direct us-we ended up on a 4th floor neuro ward not outpatients as planned!

However a nurse directed us towards the correct wing,then a maintenance guy took us in the lift and walked us to the correct building-what more can you ask for!

Not sure if we were hopless with the directions or the signage could be improved?

Anything else?

is the clinical/corporate governance objectives dated 2008 on the nurses staff notice board still in date-or is this an old version?

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

We are pleased that overall your experience was a positive one. Thank you for taking the time to feedback to us and we will look into your suggestions.