About: Medway Maritime Hospital Medway Maritime Hospital Gillingham ME7 5NY
What I liked
What could be improved
I arrived with my partner who had collapsed and smashed her face on on the bath leaving blood everywhere. We were made to stand and wait while the receptionist ignored us. She finally telephoned someone who took our details on paper which we then had to give to the receptionist 3 yards away. There was nobody else queuing so why does it take 2 people to book us in? Other peoplewho were there before us decided to leave because of the long wait. When they were eventually called and found not to be there it took another 10 minutes for the next person to be called. Why? It was at one of these points the doctor decided to have a chat with the receptionist while everyone was waiting who was complaining how busy it had been. There were about 4 or 5 others in the waiting room, so how is that busy?