"i was let down completely when i was in distress..."

About: University Hospital Of North Durham

What I liked

i did not like anything at all about my experience at this hospital and my urgent needs were not met by the unfriendly staff

What could be improved

on my first visit to the hospital, i should have been x-rayed. on the second visit when i was x-rayed the diagnosis should have been made more carefully

Anything else?

i would not recommend this hospital a & e to anybody

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your recent visits to the Accident and Emergency Department at University Hospital North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774