"First class once I'd managed to speak to them"

What I liked

Attended for a chest x ray. I was seen exactly on time. Process took just 5 mins, staff were very polite. Great service as I got an appointment the day after I rang

So why are they spoiling the service by making us ring for an appointment only between 1400 and 1600 M -F? Phone was always engaged took 10 attempts.

Silly to spoil a good service, I suspect reason is "efficiency savings" to cut staff costs.

What could be improved

Answer the phone!!

Story from NHS Choices

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Responses

Response from Loughborough Hospital

Thank you for taking the time to provide us with feedback about your experience. We are very sorry that we did not meet your expectations on this occasion. Please contact our Patient Advice and Liaison Service at pals@leicspart.nhs.uk if you wish to discuss this further. Thank you

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