"Overall, the most pleasant hospital I have visited..."

About: Shepton Mallet NHS Treatment Centre

What I liked

Exceptionally clean. Nice environment & ambience. Reception staff very polite & welcoming - put one at ease.

Great to see free parking - no stress. A nominal / fixed charge would have been acceptable.

What could be improved

The pre-op procedures ( in department but before endoscopy) could have been more friendly - more explanation would have helped. Little attempt to reduce my anxiety.

It was explained to me that the consultant had been delayed by an hour.

From my perspective, I hope the reason was serious - I do not mean this unkindly but I was never late for work once in the whole of my professional life - unless my employer knew in advance.

Anything else?

Some lack of clarity/ language difficulties over medical terms, procedures & findings. I am an intelligent British female.

Story from NHS Choices

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Response from Shepton Mallet NHS Treatment Centre

Thank you for leaving feedback

We are sorry that you found some of the communication you received to be substandard. This has been addressed.

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