"On this occasion, I was very satisfied with the..."

About: Darlington Memorial Hospital

What I liked

I had to visit the A&E Department on 19th April 2012 in the late evening because i suspected that I had a heart problem.

After initial assessment, I was admitted onto Ward 14 and then, fortunately discharged during the morning of 18th April.

Therefore, because of my relatively short stay, this is a "snap-shot" opinion.

Over the last 10 years, I was admitted to your hospital on 4 previous occasions and I was very disappointed with most of the important elements of care i.e. organisation, cleanliness, hygiene and staff attitude to patients.

I am delighted to report that on this occasion, my experience was the exact opposite. What a turnaround!

Organisation, cleanliness, hygiene and staff attitude to patients has improved enormously.

I would be very grateful if you would pass on my comments to the relevant staff in A&E and Ward 14.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Darlington Memorial Hospital

Dear Terry,

Thank you for providing feedback on your recent admission to A&E and Ward 14 at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received on this occasion, although I am dissapointed to read that other admissions have not been of this standard.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. If you would like to speak to a member of the Patient Experience Team about any of your admissions, please contact us on 0800 7835774.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful