"Blood test experience made bearable by Kath"

About: Community Health Services / Phlebotomy

(as the patient),

I came for a blood test and was very apprehensive as nurses often have trouble finding a vein. The nurse (Kath) was incredibly kind and reassuring and easily found a vein, possibly due to the fact that I instinctively trusted her. She made a normally traumatic experience much more bearable.

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Response from Kelly Owen, PALS Officer, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear devoted852,

Many thanks for your kind comments about our phlebotomy service.

We are very pleased to hear that your visit resulted in such a postive experience. Please be assured that your comments will be passed on to the staff concerned.

Thank you once again.

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