"All in all a shocking, lengthy, heinous experience"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

What I liked

Leaving!

What could be improved

The long 2 hour wait to be seen when I had a set appointment (at the hospital for 3 hours in total).

No apology for being seen late.

Departmental receptionist was off hand and abrupt.

Consultant was unhelpful and didn't respond well to be questioned by someone knowledgeable i.e. me!

Still waiting on some blood tests results which were taken in March, it is now 16th April.

Issued prescription with old address on paperwork, when commented this was incorrect I was informed "it didn't matter".

When attending a previous appointment I had mentioned the above point about my address and yet it still hadn't been amended.

Prescription written for a product which didn't exist as it was spelt incorrectly!

Consultant informed me that he would phone hospital pharmacy to ensure product was stocked. Came back and said nobody there. When arrived at the pharmacy approx 25 plus members of staff present.

Pharmacy couldn't issue the drug as they do not stock it and informed me I may have problems obtaining prescription from my doctor as the product name is invalid and my address no longer current. Also more importantly the doctor referred to on the prescription is no longer my doctor.

No notes taken on the prescription as to whether I had any allergies.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth I I Hospital

It sounds like that a lot could be learnt from what happened during this outpatients appointment at the QEII that need to be put right, as well as some issues that require further follow-up with the staff involved. It would be really helpful if you would be willing to contact us so that we can do all of this for you - just e-mail us at generalenquiries.enh-tr@nhs.net and we will take the matter from there. In the meantime, please accept our apologies of what clearly was a poor experience of the support and care provided through the QEII.

  • {{helpful}} of {{total()}} people think this response is helpful