"Unprofessional - and worrying."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted by endmoor
What I liked
The nurse who provided the triage for my daughter was polite.
What could be improved
The waiting area was dirty and had a neglected feel.
My daughter had a suspected broken ankle in April. Whilst waiting outside the x-ray department a patient was brought down - presumably from a ward since he was wearing a gown - who was clearly in considerable pain, and clutching a vomit bowl. Despite being grey and retching in pain, he was abandoned outside the doors of the x-ray rooms for over 20 minutes with no staff within sight or earshot to support him. no-one came to monitor his condition whist waiting. Eventually a radiographer came out and pulled his trolley in.
This was humiliating and distressing for him, and upsetting for those also waiting for assessment.
I know there are staff shortages, but where was "care" and "patient dignity" in all this? The patient was too unwell to complain, but all those present were distressed on his behalf.
Frankly appalling standards, with a total absence of supervision.