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Rather frustrating.

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"Rather frustrating."

About: Furness General Hospital

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My GP referred me to the Furness General Hospital (FGH) Ear Nose & Throat Department to investigate the problems that I am experiencing with my sinuses.

Further to this, I had an appointment with a Consultant in January who arranged for a CT scan and advised that I would have a follow up appointment with him within a six-week period

Having not received any further notification from FGH, and frustrated by the wait, I phoned the ENT Department earlier today to expedite the follow up appointment.

Incredibly, I was informed that an appointment had been made for me on the 6th of March 2012 and, as I had not attended that appointment, my case had been closed.

I explained that I had not received any notification of the appointment and I was advised that the only protocol to arrange a further appointment with the Consultant was by way of another referral from my GP.

Quite how I was expected to attend an appointment that I hadn’t been notified of escapes me!

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Responses

Response from Furness General Hospital 12 years ago
Furness General Hospital

Submitted on 17/04/2012 at 15:10
Published on nhs.uk on 18/04/2012 at 04:00

Thank you for taking the time to leave your comments. We are very sorry to hear of the difficulties you have encountered with your follow up appointment. A copy of your comments will be passed on to the Ear, Nose and Throat department at Furness General Hospital. We would really welcome the opportunity to discuss this matter further. As you will appreciate we do not have your patient details from these comments. We do take all comments about our services seriously and would like to discuss your concerns in further detail. We would therefore be grateful if you could please get in touch with our outpatient lead nurse who can be contacted via our Patient Advice and Liaison Service (PALS) on 01539 795 497.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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