"Disgusted"

About: Royal Lancaster Infirmary

What I liked

Conslutant was helpful and understanding

What could be improved

Was referred to ENT by my GP in Dec 2011 heard nothing till Feb 2012 saying I hadn't attended my allocated appointment (which I knew nothing about!) and was being dicharged from the clinic.

Following a call to my GP my appointment was rearranged and I saw a Sleep specialist who was very helpful. An appointment was made for me to attend Clinical Investigation to be fitted with a monitor specifically asking my Partner to attend with me, he took an afternoon off work unpaid to come with me, the Hospital phoned 90 minutes before my scheduled appointment and told me it was cancelled as the monitor had been misplaced!!

I have not slept properly in 5 months, been fobbed off at every point, myself and my partner have lost earnings through being continually messed about and I can honestly say that our Dog recieves better treatment at our local vet than we recieve from Royal Lancaster Infirmary

Story from NHS Choices

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Responses

Response from Royal Lancaster Infirmary

Thank you for taking the time to leave your comments. We are very sorry that you feel you have not had the service from us that you should rightly expect. A copy of your comments will be passed on to the ENT department at Lancaster. We would really welcome the opportunity to discuss this matter further. As you will appreciate we do not have your patient details from these comments. We do take all comments about our services seriously and would like to discuss your concerns in further detail. We would therefore be grateful if you could please contact our outpatient lead nurse at the Royal Lancaster Infirmary who can be contacted via our Patient Advice and Liaison Service (PALS) on 01539 795 497.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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